Shipping policy
Alovia™ Shipping Policy
Last Updated: July 2026
At Alovia™, we are committed to delivering your premium beauty products as quickly and safely as possible.
This Shipping Policy explains our delivery process, estimated timeframes, and important information regarding your order.
1. Order Processing Time
All orders placed through Alovia™ are carefully processed and prepared before being shipped.
Orders are typically processed within:
1–3 business days
after payment confirmation.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
2. Delivery Timeframes
Alovia™ currently delivers using:
Aramex Store-to-Door
Delivery within South Africa typically takes:
8–11 business days
from the date your order has been shipped.
Please note that delivery times are estimates and may vary depending on factors such as:
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Courier availability
-
Public holidays
-
Weather conditions
-
High-volume shopping periods
-
Incorrect or incomplete delivery information
-
Circumstances outside of Alovia™'s reasonable control
3. Courier Partner
All Alovia™ orders are shipped through:
Aramex Store-to-Door
Once your order has been handed over to the courier, delivery management and tracking updates are handled through the courier network.
Customers should ensure that the delivery address and contact details provided at checkout are accurate.
4. Tracking Your Order
Once your order has been dispatched, Alovia™ will provide tracking information where available.
Customers are responsible for monitoring their tracking updates and ensuring that they are available to receive their delivery.
If you experience any issues with your delivery, please contact our support team and we will assist where possible.
5. Delivery Delays
While Alovia™ and our courier partners work hard to deliver orders within the estimated timeframe, delays may occasionally occur.
Alovia™ is not responsible for delays caused by circumstances outside of our reasonable control, including but not limited to:
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Courier delays
-
Incorrect customer information
-
Weather disruptions
-
Public holidays
-
Customs or regulatory delays where applicable
-
Unforeseen operational issues
However, if your order experiences an unexpected delay, our support team will assist you in communicating with the courier and investigating the matter.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information during checkout.
Alovia™ is not responsible for failed deliveries caused by:
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Incorrect addresses
-
Missing apartment/unit numbers
-
Incorrect contact details
-
Customers being unavailable to receive deliveries
Additional delivery costs may apply if an order needs to be reshipped due to incorrect information provided by the customer.
7. Lost Or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please contact Alovia™ as soon as possible.
We will assist in investigating the matter with the courier.
Customers may be required to provide additional information to assist with the investigation.
8. Damaged Packages
If your package arrives damaged, please contact Alovia™ within 7 days of delivery.
Please provide:
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Your order number
-
Photos of the damaged packaging/product
-
A description of the issue
Our team will assess the situation and assist with the appropriate resolution.
9. International Shipping
At this time, Alovia™ ships within South Africa only.
10. Contact Alovia™
For any shipping questions or delivery concerns:
Alovia™ Customer Support
Email:
[insert email]
Business Hours:
Monday – Friday
09:00 – 17:00
(South African Standard Time)